Lowe's Home Improvement in Suffolk, VA Open now

Reviews about Lowe's Home Improvement

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  June 23, 2019, by Nichele Waller
  I wish I could give this store a negative 100 stars if I could. Ive never had to deal with this many incompetent people in my adult life. My elderly mother’s dryer stopped working and around Thanksgiving we saw that Lowes had some good deals on dryers and “all items were in stock in store”. We made the online order on November 24. Delivery was stated to be Dec 1st and that we would get a call or email with estimated delivery timeframe on the night prior or morning of deliver. We got nothing. I had to call for my mother on December 1st,2nd,3rd, and 4th to get details on why it was delayed. The first day the delivery *manager* couldn’t comprehend how to spell our names (its literally 4 letters). Then we were told that “the truck was too full” for our order. We were also told that “oh your name sounds familiar” and “oh we think we know where your order is”. So on day 4 and many hours of being on hold and the “system” glitches not being rectified as I was told. I just called and cancelled the order after being hung up on 3 times because the IDIOTS there didn’t know how to transfer a call. Any other company is better than Lowes. Who cares if you can get an item for cheap if they are too stupid to figure out how to deliver it to you.